Job Description

TSA Enrollment Agent I Objective: This position involves providing superior customer service to both internal and external customers. You will be responsible for performing basic maintenance and troubleshooting issues with fingerprinting and retail equipment, including computer hardware and software. You will verify customer identity and scan required documents into the database system, complete required biometric and data capture processes, and manage paperwork for each customer. Additionally, you will track processing time for each applicant, ensuring they are processed in the appropriate order and identify opportunities to provide more products and services to customers. Responsibilities: Provide exceptional customer service to all clients. Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment. Verify customer identity and scan required documents into the database system. Successfully complete biometric and data capture processes and paperwork for each customer. Track processing time for each applicant, ensuring timely processing. Perform biometric processing, including capturing quality electronic fingerprints, photographs, and signatures. Identify opportunities to offer additional products and services to customers. Essential Skills: 3+ years of customer service and administrative experience. Strong speaking and writing skills. Tech-savvy with proficiency in computer operations. Proficient in Microsoft Office Suite and Adobe. Experience in face-to-face customer service in a retail or hospitality environment is preferred. Work Environment: This position is based at a CVS location. The working hours are Monday through Friday, from 10:00 AM to 1:00 PM and 2:00 PM to 7:00 PM. Pay and Benefits The pay range for this position is $20.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Newburgh,NY. Application Deadline This position is anticipated to close on Jun 16, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options. Aston Carter

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