Job Description

Our values start with our people, join a team that values you! We are the nation’s largest off-price retailer with over 2,000 stores and a strong track record of success and growth. Our focus is on providing customers with high-quality brands and on-trend merchandise at extraordinary savings, all while offering a fun and exciting treasure hunt experience. As part of our team, you will experience: Success: Our team pursues excellence while learning and evolving. Career growth: We develop industry-leading talent because Ross grows when our people grow. Teamwork: We work together to solve hard problems and find the right solutions. Our commitment to Diversity, Equality & Inclusion, and community: We celebrate diverse backgrounds, identities, and ideas, believing our differences make us stronger. We strive to be a positive force in our community. Our Corporate headquarters are in Dublin, CA, with three buying offices in New York City, Los Angeles, and Boston, and eight distribution centers nationwide. In 2023, revenues reached $20.4 billion. We are a Fortune 500 company committed to an inclusive work environment, continuous learning, and development opportunities. GENERAL PURPOSE: Responsible for all aspects of store operations, leading the entire store to meet company standards and best practices. Staff, train, and develop leadership to achieve sales and profit goals while maintaining a friendly, easy-to-shop environment. Recruits, trains, and develops associates. Manages operations of stockroom, front end, and sales floor to ensure timely merchandise flow, proper receipt, and expense management through best practices and productivity. ESSENTIAL FUNCTIONS: General Operating Requirements: Lead all company best practices, maximizing productivity by minimizing steps and touches. Analyze store reports to evaluate expenses and performance. Address variances from standards with appropriate action plans, partnering with the District Manager as needed. Ensure proper scheduling of associates to meet business needs. Accept special assignments from leadership. Manage payroll administration, including punch edits, scheduling compliance, and reporting. Organizational Development: Recruit, hire, train, and develop assistant managers, area supervisors, and associates. Reduce store turnover through effective selection, training, and motivation, utilizing retention tools like incentives and recognition. Address personnel issues, coaching, warnings, discipline, and termination as needed. Ensure compliance with personnel policies and procedures. Manage associate relations and compliance with all regulations. Expense Control: Lead expenditures within budget. Control payroll hours to align with business trends. Maintaining a Safe & Secure Environment: Adhere to safety policies, ensuring the safety of associates and customers. Ensure associates understand emergency procedures. Customer Service: Treat customers, associates, and leaders with respect. Demonstrate courtesy, friendliness, and professionalism. Implement customer service and merchandise presentation programs. Supervise and coach associates in providing friendly, efficient service. Personal and Store Brand: Lead and model a professional appearance per dress code. Represent and support the company brand. Maintain a clean, organized, and inviting store environment. Merchandise Processing and In-Store Marketing: Ensure timely recovery, sizing, and markdowns. Organize merchandise according to guidelines. Manage merchandise processing efficiently. Loss Prevention: Train associates on loss prevention programs. Demonstrate integrity and safeguard confidential information. Lead inventory processes and monitor stock policies. Competencies: Manage work processes, business acumen, planning, talent building, collaboration, leadership, communication, accountability. Qualifications and Skills: Minimum five years of store management experience in retail. High customer service standards. Leadership, motivation, and communication skills. Ability to train and develop staff. Organizational and prioritization skills. Fluency in English. Ability to exercise judgment and discretion. Availability to work evenings and weekends. Physical Requirements/ADA: Use of store equipment, standing, walking, bending, lifting, etc. Supervisory Responsibilities: Direct supervision of assistant managers, area supervisors, and retail associates. Disclaimer: This description summarizes primary duties and is subject to change. Ross is an equal opportunity employer, committed to diversity and compliance with all applicable laws. Compensation and Benefits: The salary range is $48,018 - $75,030, dependent on experience and location. Benefits include insurance programs, discounts, assistance programs, 401(k), stock purchase, and holiday/vacation benefits, with bonuses for certain roles. #J-18808-Ljbffr

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