Job Description

Job Description

Job Description

About Austco

Austco is a global manufacturer of hospital and clinical communications hardware and software. We make innovative products that help nurses and caregivers as they care for their patients. Established in Perth, Australia in 1986, Austco builds the most advanced nurse call and clinical communications technology in the world.

Austco's corporate head office is located in Melbourne, Australia. Our international offices are located in the USA, Canada, the UK, Singapore and New Zealand. The R&D and Order Fulfilment business units are based in Dallas, Texas.

Role Overview

Reporting to the Service Manager, the Nurse Call Technician is responsible for installing, commissioning, and servicing multiple healthcare technologies, including but not limited to nurse call systems.

**THIS IS NOT AN IT SUPPORT ROLE**

Key Responsibilities

• Service, diagnose, troubleshoot, repair, and maintain nurse call systems
• Commission front-end workstations & servers
• Ability to troubleshoot existing installations or utilize as-built drawings and documentation where available, to correct deficiencies and repair systems without supervision
• Ensure customer requests and status are followed up on time and in a professional way
• Perform all assigned preventative maintenance, repair and emergency service calls
• Develop and maintain a cooperative working relationship with the company’s team of managers, engineers, and technicians; the client; and consulting engineers
• Effectively communicate with Management, Contractors, and Customers via email, phone and the online portal ticket system

Qualifications

• Minimum of HS Diploma or GED 
• Bachelors degree preferred, in Electrical Engineering, Computer Science, Software Engineering, or equivalent job-related knowledge
• Must have a minimum 2 years of related experience in nurse call systems (experience delivering nurse call solutions)
• Must be computer literate, have networking ability, and a good understanding of operating systems
• System integration and technical troubleshooting skills
• Experience in system integration, network topology, and Virtual Environment.
• Technical writing skills to support documentation of problem resolution / solution improvement
• Experience in the healthcare industry is strongly preferred

Competencies/Behaviors

• Customer service focused is a must-have
• Possess a strong sense of integrity and honesty
• Take ownership and be proactive 
• Demonstrate a positive attitude and work well with a diverse team
• Ability to work autonomously and able to self-manage
• Excellent cross-functional communication and problem-solving skills
• Strong sense of urgency with the ability to work well under short timelines 
• Detail oriented and strong organizational skills

**Benefits Overview**  

• Competitive salary, depending on experience
• Healthcare including Medical, Dental, Vision, FSA, and a company Wellness Program
• Short-Term Disability, Long-Term Disability, and 401k contributions with Company Match
• Paid company holidays, sick days & vacation days 
• Team Lunches and Happy Hour events
• Relaxed dress code (while in office). For employees who are customer facing and out in the field, will have an expected uniform to wear. 

Austco Healthcare provides equal employment opportunities to all persons. No employee or applicant for employment will be discriminated against because of race, creed, origin, marital status, sexual orientation, age, otherwise qualified disabled or veteran status or any other characteristic protected by law. 

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