Job Description

This position will support the Banfield Pet Hospital West region (e.g., Las Vegas, NV; Los Angeles, CA; Phoenix, AZ; Portland, OR; Seattle, WA).

Salary Range: $75,029 - $103,165 (based on experience & location)

Summary and Qualifications:

Train hospital leaders to maximize productivity and to ensure quality communications with Associates, clients, field leadership and central team support. This role will also play a key role in the implementation, execution, and measurement of approved learning & development programs aligned with practice priorities.

Essential Responsibilities and Tasks:

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Drive and deliver exceptional learning experiences that enable hospital leaders to coach, facilitate, and support Associates and their learning.
• Analyze market knowledge and skills to provide personalized leadership development aligned with business priorities and metrics.
• Provide side-by-side training as needed to ensure the effective transfer of knowledge and skills to hospital leaders, driving both leadership and operational performance.
• Support the continued development of hospital leaders post-onboarding in partnership with field leaders.
• Manage learning solutions to meet Associate needs and expectations through clear objectives, measurable outcomes, and a supportive learning environment.
• Deliver practice-approved training in alignment with standards, ensuring consistency across all programs.
• Assess potential gaps in skills, abilities, or knowledge, and recommend appropriate training and resources to address them.
• Evaluate and determine the most effective learning methods to improve hospital leader performance.
• Support onboarding at all levels, with a particular focus on the effective onboarding of new hospital leaders.
• Collaborate with field leaders, People & Organization (P&O), and learning teams to understand and prioritize training needs.
• Advise hospital leaders on team development and strategies to close skills gaps.
• Facilitate engaging learning experiences both virtually and in person, including sessions at national and market-level meetings.
• Other job duties as assigned.

Special Working Conditions:

• This position requires 70% travel.
• Ability to work at a computer for long periods of time.
• Project timelines and work volume / deadlines may often require more than 40 hours per week to complete essential duties of this job.
• Must have mental processes for reasoning, remembering, mathematics, and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
• Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables.
• Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 25 pounds.
• Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate necessary equipment.
• The noise level in the work environment is normally moderate.
• Environment where pets are present.
• The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Experience, Education and/or Training:

• Bachelor’s degree in Education or Communication is required, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities.
• Three years of training delivery or leadership experience are required.
• Ability to facilitate meetings with strong presentation skills to deliver training both in-person and virtually is required.
• Knowledge of principles for measuring training effectiveness is required.
• Healthcare background (veterinary or human) is preferred.

What We Offer – The Good Stuff:

• Competitive salary with paid time off & holidays so you can spend time with the people you love
• Medical, dental, and vision insurance for you and your loved ones
• Fertility and family-building assistance
• Paid Parental leave
• Practice Paid Basic Life Insurance
• Practice Paid Short- and Long-Term Disability
• Competitive referral program – join our team, bring your friends, and get paid*
• Automatic enrollment 401(k) Savings Plan after 60 days of employment with generous company match
• Commuter Benefits
• Legal Plan
• Health Savings Account & Flexible Spending Account
• Mental health support and resources
• Paid Volunteering
• Optimum Wellness Plans for up to three pets
• Continuing Education allowance & MED hours for eligible positions
• Student Debt Relief (for full-time DVMs)
• A Variety of discounts including Mars, PetSmart, Royal Canin, fitness, cellular and so much more

Even More Good Stuff:

• Opportunities for growth and leadership roles at Banfield, Mars, and other divisions of Mars
• Health and well-being benefits to support quality of life
• Associate-led equity, inclusion, and diversity groups (we have 7 of them!)
• Awesome opportunities to volunteer through Mars Volunteer Program, like volunteering at coral reef cleanups or on research vessels!

• Terms and conditions apply

**Benefits eligibility is based on employment status

WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.

Banfield Pet Hospital strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced. Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location. #FT

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